Complaints about us
Email hello@sellmypropertyonline.co.uk or write to Sell My Property Online, Sentinel House, Ancells Business Park, Harvest Crescent, Fleet, GU51 2UZ. Tell us what happened, when, and what you would like us to do.
We will acknowledge your complaint within [3] working days and aim to send a full response within [8] weeks.
Complaints about a buyer
If your complaint is about a buyer we introduced you to, complain to the buyer first, using its own complaints procedure. Every buyer on our panel is asked to belong to The Property Ombudsman or the Property Redress Scheme, and if the buyer does not resolve your complaint you can take it to that scheme.
Please also tell us. We review every complaint about a buyer, and it may lead to a buyer being removed from our panel.
If you are not satisfied
[Redress scheme details TBC.]